SafelyYou is proud to announce our partnership with PalCare.

Senior living care teams are managing more residents with greater care needs, navigating tighter staffing, and using a patchwork of tools that rarely talk to each other. This is a clear pain point that lives across the industry, but it can be difficult to address when systems and processes are already ingrained in a community’s care-giving culture.  

And it’s exactly the issue SafelyYou set out to solve when we built a direct integration with PalCare. PalCare is used widely in the senior living industry, and integrating SafelyYou Safety AI® not only makes fall prevention and intervention more streamlined, it also helps care teams provide more efficient care overall. 

SafelyYou has spent nearly a decade building AI in service of one goal: safer residents and better-supported care teams. The PalCare integration is a direct expression of that: a choice to meet caregivers where they are, in the tools they trust, at the moments that matter most.

Care teams deserve tools that work together.

According to The Cost of Senior Care Report, 38% of senior living leaders say care tasks fall behind because of disconnected systems. Disconnected systems force gaps in workflows because switching between software and systems is inherently disruptive, and care teams are more likely to use tools that fit the way they work. When fall management lives in one system and caregiver workflows live in another, alerts get missed, documentation gets skipped, and the clinical insight gets buried and never makes it into a care plan.

Disjointed tech stacks create inconvenience and lessen the value of every individual tool in the stack, and an already-stretched care team with one more system to log into is a team less focused on the residents in front of them.

What the SafelyYou and PalCare partnership makes possible.

Operators continue to share their greatest needs: technology that adapts and consolidates staff workflows. We believe the best way to deliver on those goals is to provide deeply connected integrations with best-in-class technologies. Rather than locking operators into a singular ecosystem, SafelyYou integrates directly into best-in-class EHRs, eCall, and other industry-leading technologies.

SafelyYou’s partnership with PalCare is built on a straightforward premise: fall detection only matters if caregivers can act on it, and caregivers act fastest when they’re already in the system they know. This integration doesn’t ask staff to adopt a new app or learn a new workflow. It meets them where they are.

The SafelyYou and PalCare integration brings together capabilities that care teams have historically had to manage across separate systems:

• Unified alert workflow: Fall alerts from SafelyYou’s Safety AI surface directly inside the PalCare app. Caregivers receive, acknowledge, and close alerts without leaving the tool.
• In-workflow documentation: Staff are prompted to provide care documentation, inside PalCare at the after care is delivered, reducing the lag that leads to incomplete clinical data.
• Fall video review via SafelyYou Discover®: After closing a fall alert, authorized staff are prompted — within PalCare — to review fall footage through SafelyYou Discover™. Root-cause analysis becomes a natural part of every response, not an afterthought, leading to better care and proactive prevention.

A more complete resident picture.

With fall data integrated into the same workflow as ongoing care coordination, care teams gain a fuller view of each resident without manually reconciling information across platforms.

Falls in senior living aren’t just acute events, they’re clinical signals. A resident who falls at 2 a.m. three times in a month is telling their care team something about their medication, their sleep, their mobility, or their environment. But care teams can only act on that signal if the data reaches them in a usable form, at the right moment, in the right place.

When fall detection is embedded directly in the caregiver workflow, every response becomes an opportunity. Staff can see what happened, document it accurately, and trigger a clinical review without switching contexts. Now, with better decisions being made at the point of care, by the people who know the resident best, care teams can start focusing on true fall prevention.

And we will continue to expand the integration to provide more enriched data from both solutions to create greater insights into resident wellness, all within one workflow. 

A partnership built for care teams.

Our integration with PalCare is a choice to meet caregivers where they are, in the tools they trust, at the moments that matter most. That means fewer systems to navigate, faster responses to residents, and clinical insight that doesn’t require an extra step to access. The communities doing this well aren’t choosing between great fall detection and a great caregiver workflow. They’re choosing both because operators’ ability to use best-in-class solutions directly translates to improved care and resident satisfaction. 

To learn more about Safety AI and the PalCare integration, reach out at [email protected].\

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